Standard acceptance criteria apply. As long-standing Contact Energy customers over many years, Mr and Mrs Thomson pay their bills on time through the Post Shop by preference, receiving a 10 per cent discount. “If a customer pays late and there are grounds to charge a late payment fee, that should reflect the actual costs that the company may incur, sending a reminder notice for example.”. If there is a conflict between our General Terms and the Special Terms of this Plan, the terms of this Plan will apply. “At the same time as we stopped offering PPD plans to new residential customers, we also introduced a simpler set of plans which represents a fairer and more transparent energy market,” a spokeswoman said. Energy Online. Some companies, like Contact Energy and Meridian have already followed the government recommendation to remove prompt payment discounts. and you get brownie points to buy stuff (don;t ask me what but its free), and i am getting a daily charge rebate off the gas of .45c . A percentage-based charge for late payment was not justified when it was a fixed recovery cost, Wilson said. and they charge pretty much what the others charge. Advising Contact Energy in relation to settling breaches of the Fair Trading Act regarding Contact Energy's Dual Energy and Prompt Payment Discounts. Conversely, there had been no sign of major price drops in the electricity sector either. In November, Energy Minister Megan Woods gave power companies six months to make changes to the prompt payment discounts (PPD) before the Government decided whether to regulate. For individual Contact Energy reviews, scroll below. Is your power bill the lowest since 2015? 6 months to get rid of prompt payment discounts, Power Compare Christmas Opening Hours 2020. Electricity is an essential service, says Consumer NZ, and many people struggle with their bills. They were offered so widely that it was claimed that the price of power minus the prompt payment discount was the real power price. Cheers! ... so they are able to offer you a discount. The Basic Plan, is Contact Energy’s simplest plan. Here are our opening hours for the 2020-2021 holiday season. Cheers! It … Depending on the plan, Contact Energy now offer discounts to all customers. This does not apply to other charges including Fixed charges and Market Fees. Understanding Early Payment Discounts on Invoices. Understanding Early Payment Discounts on Invoices. In this game that’s a huge discount. Rival power retailers are likely to come under pressure to follow suit, with Contact Energy particularly exposed as it has led the market in raising the size of its prompt payment discount to … Note from 23 August we’ve updated our Credit Card Payment terms and conditions. “Our view is that electricity is an essential service but there is a significant proportion of the population who struggle with their bills and are unable to heat their homes to the level they should be able to.”. Prompt payment discounts were introduced with good intentions, the company said, but they had come to disproportionately impact those who struggled to pay their bill from time to time. Contact us; Broadband Compare helps you compare your broadband provider and plan to make a fully informed choice. Contact Energy, second-biggest by market share, stopped offering prompt payment plans to new residential customers in May 2019. The people who were penalised were those who struggle to pay their bills, or those who need a fair price for power the most. Compare power companies NZ wide on Power Compare. Meridian Energy, New Zealand’s fourth-biggest power retailer by market share, replaced prompt payment discounts in October 2018, moving to lower “flat” rates, a move the company said cost it about $5 million a year which was not recovered elsewhere in customers’ bills such as a late payment fee. Plus, you’ll get a 2% energy discount every month and the certainty of fixed energy rates. Energy Online offers electricity and gas separate services, in addition to bundles. Connecting with our customers “These discounts can … Electricity rates are the same as they normally are and you’ll always get your prompt payment discount. There is no prompt payment discount available on this Plan. However, the review found that “prompt payment discounts” actually amounted to “late payment penalties” for those who struggle to pay their bill on time. The company cut its discount to 10 per cent from 12 per cent to accurately reflect what it cost to recover a late payment, the spokesperson said. I just had an email from Contact Energy. You may also be charged by your bank or building society if you pay your energy bill by cash. The Electricity Authority reforms last year also prevented electricity companies from offering last minute deals to dissuade customers from switching suppliers and jumping ship. Contact Energy Prompt Payment discount - Page 4 The lowest average since 2015. Contact PrePay is our new service that lets you pay for your electricity up front, just like a prepaid mobile phone. The 2% discount is not a prompt payment discount, it will always be applied. Get unlimited broadband from $64.99/mth with no fixed term and no break fees. Click on the picture to see the original (it looks the same). “Since implementing a ‘guaranteed discount’ and later moving to the ‘naked rate’ or ‘flat rate’, Meridian has developed even stronger relationships with our customers. ... as this ensures prompt, regular payments. Those of you who have struggled to pay your bill on time, and would prefer power prices were lower for everyone in the first place. If you want to get ahead of the ban on prompt payment discounts – you could consider a plan from Contact Energy or Meridian and benefit from a general discount and additional perks. $150 (incl. The latest offer from Contact offers up to $25 off the standard monthly cost of broadband when you bundle with energy on the Broadband Bundle plan. Consumer NZ head of research Jessica Wilson said the organisation asked companies a few months ago what they were doing and at that time most of the big power companies were using prompt payment discounts in some form. CODES (2 days ago) The most common prompt payment discount terms are 1/10 – net 30, 1/15 – net 30, 2/10 – net 30, and 2/15 – net 30. Apparently my prompt payment discount is to increase from 12% to 22% wef 1 August 2011. A common discount is 2/10 – net 30, which means buyers can earn a 2% discount by paying in 10 days. Electricity companies have long offered seemingly generous discounts to customers who pay their bills on time, but they were considered a marketing deception and late payment penalty by the Government, Consumer NZ and other consumer organisations. Feedback from Power Compare customers indicates that we fall into 2 clear groups when it comes to the ban on prompt payment discounts: Some companies, like Contact Energy and Meridian have already followed the government recommendation to remove prompt payment discounts. It’s a great way to track your power usage and manage your budget. Losing a prompt payment discount had happened to 59 per cent of Meridian customers. Compare NZ power companies, compare features of different power plans and find the best power deals here at Power Compare. more Aroha Nov 2020 ...Contact is an awesome power provider...Contact Customer service team are friendly, kind, prompt and very helpful. Meridian and Contact to investigate potential ‘green hydrogen’ facility in lower South Island 11 December 2020. The 2% discount is not a prompt payment discount, it will always be applied. (2 days ago) Contact Energy are introducing a new Everyday Bonus Fixed Plan which will include a $150 off your first bill, 2% discount on energy bills, plus the certainty of fixed energy rates. Via a secret source, Contact energy is offering 12% prompt payment discounts, up from 10%. So that so-called prompt payment rate, everyone should be getting that,” she said. “In our view, it was not the major problem with pricing in the market,” Wilson said. Here at Power Compare we help you compare power companies to find the best power company and the best new power customer deals. Contact Energy are introducing a new Everyday Bonus Fixed Plan which will include a $150 off your first bill, 2% discount on energy bills, plus the certainty of fixed energy rates. Contact Energy has admitted breaching the Fair Trading Act in relation to misleading some customers about the amount payable for final bills. The Government estimated that consumers would be $45 million a year better off if power companies normalised pricing at the discounted level and only charged late-payers "reasonable fees" for the costs of chasing late payments. The discounts rewarded wealthier customers at the expense of those who struggled to pay, says MoneyHub's Christopher Walsh. The report instead recommended banning prompt payment discounts and passing a standard discount on to everyone. Lower prices overall for everyone was a much fairer approach, he said. It’s a back to basics, hassle-free plan. If you’re going to miss your prompt payment discounts – make the most of them now – and make sure you compare power plans to get the best deal and rewards in the future! Check out our payment options below and choose the one that works best for you. The Basic Plan, is Contact Energy’s simplest plan. Some of New Zealand’s biggest power retailers still offer some form of prompt payment discount, nearly a year after the Government said it wanted to see major changes to them. The main reason people did not switch power companies was because they did not find a price good enough to make them change, she said. Most power companies have ditched the prompt payment discount but some of the biggest still offer them. The government has given Power Companies 6 months to get rid of prompt payment discounts under threat of regulation. We will contact you as soon as possible. PPDs are widespread in the New Zealand electricity sector. That’s a good thing, isn’t it? “The ability to pay a $200 or $300 power bill within the PPD period is not an option for many New Zealand families, so missing out on a 10 per cent, 12 per cent or even 18 per cent discount has always been unfair.”. A good prompt payment discount has often been a key deciding factor for people who are choosing a new power plan. Subscribe to our newsletter to get Important news and amazing offers: A review of over 378,000 residential customers that switched power provider last year has revealed some interesting trends in the provider of choice for... Wishing you a happy holiday season and a great start to 2021! Depending on the plan, Contact Energy now offer discounts to all customers. Some existing customers still had the discounts as part of legacy plans, which they could change. Do you rely on a prompt payment discount to keep your power bill down? The 2% discount is not a prompt payment discount, it will always be applied. They generate around 25% of New Zealand's electricity, and are one of the country's largest wholesalers and retailers of natural gas; with around 47% of the LPG market in New Zealand. The latest data from the Electricity Retailers’ Association reveals that Power bills are down $126. you get electrickery and gas from the one place, and you get a prompt payment discount (you might not get this by the sounds of it- ha ha). Whether you're moving home or just want to switch power companies, we've got a great energy solution to suit your needs. At Contact, chief customer officer Vena Crawley said it was removing its prompt payment discount, of anything from 10 and 24 per cent, for new … Energy Minister Megan Woods announced on Thursday the Government's response to the final Electricity Price Review which recommended prohibiting prompt payment discounts … Most customers chose to join Mercury with a prompt payment discount but about 30 per cent chose another offer, a spokesperson said. Contact Energy Remove Prompt Payment Discounts and ... $150 off (2 days ago) Contact Energy are introducing a new Everyday Bonus Fixed Plan which will include a $150 off your first bill, 2% discount on energy bills, plus the certainty of fixed energy rates. While many homeowners benefited from the discounts, it effectively rewarded wealthier customers at the expense of those whose income did not cover monthly expenses, said Chris Walsh, founder of price comparison site Moneyhub.co.nz. The Friends Extra Discount is a 5% discount on the unit charges of your Trustpower energy services, which you can opt into for a fixed term of 1, 3 or 5 years. ... Meridian Energy is a New Zealand power company that generates electricity through 100% renewable sources – wind, water and sun. GST) off your first bill 2% discount on your energy charges Fixed energy rates until 31 October 2022 Contact is one of New Zealand's leading energy generators and retailers, supplying electricity, natural gas and LPG to over 500,000 customers nationwide. said it wanted to see major changes to them. 1/10 – Net 30. Direct Debit is an easy option that you can set to make payments automatic each month. “Some changes seem perverse and poorly thought through, such as removing prompt payment discounts while retaining late payment fees. There was an extra 2 per cent discount for customers who got their bill online and paid by direct debit. For FY19 this equated to 39 cents per share, compared to the 32 cents per share declared for FY18. Trustpower offers several different ways to pay your bill so you can find the method that is right for you. “Anything above 0 per cent is too much for power companies to offer, as the discounting comes at the expense of financially challenged customers,” he said. The Electricity Price Review last year estimated that consumers would be $45 million a year better off if power companies normalised pricing at the discounted level and only charged late-payers “reasonable fees” for the costs of chasing late payments. make changes to the prompt payment discounts, Mercury offered customer $320 credit to cancel switch on March 31, Here's what should happen if you lose your power prompt payment discount, Electricity firms given six months to change payment rules before Government steps in, tricity companies from offering last minute deals, Live: US President Donald Trump impeachment begins, Illegal earthworks create 'imminent risk' to six Napier properties, Staffer steals $170k from high-profile Christchurch criminal lawyers, Insurer asks student badly injured after being hit by ute to cough up for repairs, America's Cup: Team New Zealand's dramatic capsize explained, Quiz: Morning trivia challenge: January 12, 2021, Aussies back to old tricks: Steve Smith scuffs pitch, Tim Paine sledging under fire in heated final day of India cricket test at the SCG, Kiwi dad arrested in Singapore still to face justice two-and-a-half years on, Strict new border rules into New Zealand announced as Covid surges globally, Citycare worker killed in two-truck crash in Christchurch. Contact’s portfolio of long-life renewable generation assets continues to provide the Board confidence to distribute ordinary dividends which target a pay-out ratio of 100% of expected operating free cash flow. Discounts include 18% prompt payment discount when you pay on time, 2% discount if you are a DualEnergy customer, and a further 4% if you add broadband, get bills by email and pay by direct debit. ...Contact is an awesome power provider...Contact Customer service team are friendly, kind, prompt and very helpful. The review made several key recommendations intended to ensure that we pay a fair price for our power, and to make power more affordable for everyone. For customers who regularly meet their payment deadlines, a prompt payment discount can help save hundreds of dollars each year. COUPON (2 days ago) An early payment discount (also called a prompt payment or cash discount) is a reduction in an invoice balance when it’s paid before the due date. “It can be confusing for consumers because it is presented as a discount but in effect it is marketing speak for a late payment penalty. The Basic Plan, is Contact Energy’s simplest plan. And, customers can choose Contact Energy plans with additional rewards, for example 15c to 30c / litre off their fuels, or competitive rates when they bundle their broadband. We can see this through reduced customer ‘churn’, improvement of credit performance, low disconnections, and anecdotal feedback,” said a spokesperson. The Government recently completed the Electricity Price Review – a comprehensive industry-wide review on how we are charged for our power. Please note, we only show power reviews with comments. In other words, rather than charging a reasonable price for power in the first place – electricity charges were artificially inflated by the prompt payment discount. View them here. You will be the first to learn about new power deals and exclusive offers. You should switch to Genesis. The discount applies to your electricity and/or reticulated gas unit charges or LPG bottle delivery. How does your power... Change On the surface prompt payment discounts appear to be a great deal for people who pay their bills on time. Why use Contact Energy? Some power companies offer their customers a discount for paying their bill on time, which they call a prompt payment discount. … A PPD is a conditional discount offered by some retailers. Contact Energy is one of New Zealand’s leading energy generators and retailers, providing electricity, natural gas and LPG to about 562,000 customers nationwide. The Electricity Authority was also collecting and analysing data from retailers on early payment discounts and late payment penalties, which would determine the next steps, which could include regulation, she said. Prompt payment discounts have traditionally been a standard part of NZ Power Bills – usually a discount of up to 15-20% for power customers who pay their bill on time. The details of a PPD can vary depending on the industry, but generally it means that the supplier will provide a discount if the consumer meets certain conditions as specified in their contract. Am I a Standard User or a Low user for Power? A late payment fee of $25 may apply if you don’t pay your bill on time. The 2% discount is not a prompt payment discount, it will always be applied. Compare over 100 NZ internet service providers quickly, efficiently and for free. Rival power retailers are likely to come under pressure to follow suit, with Contact Energy particularly exposed as it has led the market in raising the size of its prompt payment discount to … address. What is a prompt payment discount? As the name suggests, the customer will have a specified amount deducted from their bill total if they pay before a certain date. Those of you who love your prompt payment discounts and are sceptical that the ban will result in savings that filter down to power customers. In June, Woods wrote to retailers seeking answers to a number of questions, and officials were currently considering the responses, a spokeswoman for the minister said. READ MORE: * Mercury offered customer $320 credit to cancel switch on March 31 * Here's what should happen if you lose your power prompt payment discount * Electricity firms given six months to change payment rules before Government steps in. About half its residential customers – about 185,000 – were on plans without the discount. (2 days ago) Contact Energy are introducing a new Everyday Bonus Fixed Plan which will include a $150 off your first bill, 2% discount on energy bills, plus the certainty of fixed energy rates. ... Get up to $150 credit and up to 11% monthly discount with this exclusive power deal. New Zealand’s third-largest power retailer by market share, Mercury, still offers the prompt payment discount to customers who choose it or … This means the customer receives a 1% invoice discount if the payment is submitted within 10 days. Or if you like the confidence of knowing exactly what you’ll be paying each month, opt for SmoothPay, which divides your energy cost evenly so you can pay the same amount each month. It had not increased prices over the winter, and had no plans to in the near future, a spokeswoman said. Energy Minister Megan Woods has now written an "open letter" to power companies encouraging them to make changes, before she "proceeds down the track" of regulation. Trustpower has removed the discounts from all new plans, and the company is in the process of removing them from existing customers’ plans. Energy bill payment options We know you’ve got better things to do, so we make paying your power bill easy as. New Zealand’s third-largest power retailer by market share, Mercury, still offers the prompt payment discount to customers who choose it or it can be exchanged for offers that do not have PPDs. Consumer NZ had not seen any examples of companies removing the discount and then inflating their prices, and “if anyone has got any suspicions we would be really keen to look at the data on it”. Discounts and rewards with Energy Plus Join Genesis and get up to $200 credit plus great discounts and rewards on an Energy Plus Plan. Investor news. 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