For the professional functionality without an industrial look, the Concetto is a nice pull-down faucet that has a lot of the same features as the K7.  It also has a smaller price tag, which is always a bonus.  All in all, we hope these Grohe faucet reviews leave you with a clear picture of Grohe and the faucets they offer. sent it back to me -telling me it came with no supply lines (I took them off for shipping purposes -which I explained in my note -And they never read. He asked us to talk Mr. It hurts to pay that much but 6 years on and they are as smooth as day 1 and have never leaked a drop of water. Shop our wide range of Grohe products online Customers have had trouble with installation caused by the instructions not being descriptive enough. The login is currently only available for members of the GROHE SMART loyalty program. I’ve installed it all and choose Grohe as my personal fixtures. Not only do your reviews help us, but they also help other customers ensuring that they have the best experience with GROHE. Yesterday the engineer drove over 3 hours to bring it to us - it was the wrong part!!! We have used our Grohe shower handset for more than ten years. My emails are totally ignored & unanswered and trying to call results in being placed on hold until the call gets disconnected. - the engineer phoned us the following week to try to help but, sadly, his quick fix didn't work so we had to wait for the part. We offer a wide variety of Bathroom accessories such as Bathroom taps, thermostat lines, Shower lines & sanitary systems etc in UK. Dorf Bathroom Tapware Collection Dorf Kitchen Tapware Collection. The company doesn't care to hear from customers who have a problem with its products. FORENO. Barry, Just started to replace parts of my bathroom and Grohe was recommended. Ps thank you grohe for saying you have passed onto customer service - any idea when, or if, they might bother contacting us? Well, not people who own Ladylux because it has a pause button. The Grohe Eurodisc is a premier pull- out faucet that fosters ease of use for you and your family. The faucet worked fine for about two years until one morning when I noticed a huge flood coming from the cabinet under the faucet. As with all GROHE single-lever mixers, the wide operating angle of the lever handle is perfectly engineered for optimal user comfort across the collection of basin, bath and bidet faucets and shower mixers. While today specialising in water filtration, it does offer several taps with in-built filtration systems, with dimensions for each model outlined on the Brita website to help you find something for your home. For enhanced comfort and smooth handling of the tap, the design also benefits from GROHE SilkMove technology. GROHE kitchen taps fuse the latest designs with a host of features that bring real benefits to your kitchen. Everything at GROHE comes with a seal of exceptional quality. This faucet is easy to use, ergonomic, and has lots of cool features.  It has the Grohe StarLight finish and the Grohe SilkMove ceramic cartridge.  It also has the SpeedClean anti-lime system.  With all of the cool features of its more expensive cousins, this faucet has the added bonus of fitting into smaller budgets.  This faucet has a low profile and a solid feel to it.  It has the same solid brass in it that the most expensive cousins have as well. Being original owner and having receipt I contacted Grohe for coverage under limited lifetime warranty. I am truly dumbfounded by the lack of customer support, So far the people I have spoken to have been extremely rude. In the kitchen we used a KWC "Eve" mixer and paid about $1,600 (reduced from $2,000) so when you look at that, the Grohe option is not so much for great quality. Quintessentially Australian in every sense, Caroma has become an admired brand and a trusted household name since 1941. For over $300 I expected much more.I’ll never recommend or purchase another Grohe product. User #352615 1683 posts. Shower Mixers & Sets After composing a message and filling it name, address and so forth, the security check characters are impossible to duplicate; I tried five times and the message never went through. Hi Pamela. All our products’ components, ease of operation and perfect looks have to withstand numerous endurance tests – the toughest in the industry – and pass with flying colours before the products leave our premises. ?Firstly, it is completely impossibly to reach them by phone, I probably tried calling them a dozen times (at different times and on different days), but after 45 min on hold the call just hands up! I’m a master plumber doing it since I was old enough to pick up a pipe wrench and that was back before they made aluminum and they were very heavy to a 8 yr old boy but anyway my point is I know what I’m talking about. Grohe: Bathroom Products: Bathroom Taps, Showers & Sanitary Systems in UK that bring luxury and style to your bathroom. Our range of bathroom taps, showers, shower heads and kitchen mixer taps includes designs to suit all interior styles and budgets. This article contains affiliate links. We were fortunate that a bucket under the sink caught a lot of it. In terms of quality/style I think we've narrowed our choice of tapware (bathrooms/laundry/kitchen) down to Hansgrohe or Methven - keen to hear opinions on the various pro's/con's. Deep Srivastav, Dehradun. Three of our most popular faucets now come with this innovative FootControl technology, or you can retro-fit the feature to any GROHE … So it indeed appears that I need to replace every faucet in the house. Kind regards, Grohe Denmark. What kind of nonsense is this? I cannot imagine what you may have to deal with if you have a warranty issue. If you continue your visit, we’ll assume that you are happy to receive all cookies. Then we talked to Mr. Omkar nath Mishra. Two years ago I purchased a Grohe Ladylux3 Cafe Pull out kitchen faucet Model #32298SD1. I called Grohe and spoke with a the very helpful lady that answers the phone at their shop in Roselle, IL. Sculpted lines bring a timeless appeal to the design, its form accentuated by GROHE StarLight technology – our pristine chrome finish. I called Grohe and was told that most likely the leak from the faucet was caused by a defective cartridge. So now I have to worry about all the faucets in the house suddenly springing leaks. They "tested" it - while running the water - no leaks. Rated 'Excellent' by Trustpilot 20,000+ independent reviews. Get the best deals on GROHE Shower Taps & Thermostats. With all of their products backed by a limited lifetime warranty, you can rest assured that you are covered for any malfunctions.  You may not ever find yourself needing to use this warranty, as the company boasts that their faucets actually last a lifetime. She had no answer. Check out all the latest bathroom products from Grohe one of the world's leading bathroom brands. It should be noted that this model has an advertised 1.7 gallons per minute flow rate and that the decrease in flow actually saves water (which can save money as well).  When considering this product, the exchange between flow and conservation should definitely be taken into consideration. Grohe Pacific Pte Ltd. We use cookies to ensure that we give you the best user experience on our website. © 2021 Trustpilot A/S. I’m truly shocked!!! For which we had finalised our deal with UP sales representative Mr. Onkarnath Mishra. We used Grohe mixers in our bathrooms – at the basins and for the showers. Many floors ruined.Please do your due diligence. Please give us a call again or send us an e-mail to grohe@grohe.dk - We are looking forward to hear from you. Have had a Grohe Ladylux Pro kitchen faucet for about 3 years now. Exciting designs are matched by exceptional product features, to make sure that every second you spend at the kitchen sink is a joy, rather than a chore. Grohe Pacific Pte Ltd. We use cookies to ensure that we give you the best user experience on our website. Not only did I wait this long, no one ever came on the phone. So if you want to completely replace your faucets after 10 years and a meaningless lifetime warranty, Grohe is your expensive answer.UPDATE 5/24/19: Another Grohe faucet sprang a leak from the flexible stainless steel feed line. Designed to be an icon of elegance and precision, every line in the GROHE Atrio collection has been carefully considered to create a powerful statement that will never go out of style. I had kitchen Elberon single handle faucet installed by a professional plumber in April/2017. Grohe is probably better known for their bathroom fixtures, but skills learned in the bathroom are put to good use in the kitchen as well.  After all, both have a similar focus on being that they provide water to the house in a needed area.  Both can also be a place that expresses your personal style, and Grohe has the design team necessary to help you achieve that.  As a matter of fact, in 2012 Grohe won the red dot ‘design team of the year’ award.  If you take a look at Grohe’s list of awards, you’ll see that they have won a number of awards for design. Showers. Although there are conflicting reports on the quality of their customer service, the warranty page has a simple form to fill out online to make claims.  With their base being in Germany, replacement parts can be expected to take a little long occasionally, but with the quality Grohe boasts, it may be worth the gamble.  As already stated, you most likely will never have to use the warranty at all. They didn't call me to discuss. The handle fell off our Grohe facet. They refused to replace the faucet saying that it was wear and tear and after 18 years it would not be covered. Coronavirus (COVID-19) Status: ... Grohe has been leading the way in kitchen tap technology, quality and design for decades now, and over the past 10 years alone they have racked up well in excess of 200 awards for design and innovation. Here at Tap Warehouse you'll find bathroom taps starting from as little as £20, as well as ranges from leading names like Crosswater, Vado and more. Even we tried to contact them by what's App. The tap is solidly engineered and well finished, the quality you’d expect from Grohe. Unfaltering in its execution, this transition unites these three components in a refreshing way. We craft collections of modern innovation, imagination, and beauty. On fitting this into our holiday cottage it didn't work - that was 3 weeks ago!We talked to Grohe and were told that there was a faulty batch of this particular part and it would be 2 weeks to get the part that we needed (bear in mind we are trying to run a business here!) Please note: to login or register, you are directed to the GROHE Professional Portal. Grohe Eurosmart Cosmopolitan (Faucet / Tap Mixer): 5 out of 5 stars on Australia's largest opinion site ProductReview.com.au. I have yet to try out the actual product but I can say with complete confidence that from a customer perspective there are far too many other competitors to choose from for this company to be in business. She took my information and sent the part to me when the shipment arrived. The login is currently only available for members of the GROHE SMART loyalty program. Typical German efficiency and design I am now a fan and soon all my bathrooms and utilities will have Grohe items and the usual installed Chinese rubbish thrown out. The Grohe Concetto is a pull-down faucet that is beautiful and well made. I have been trying to contact both the warranty & customer service departments for 2 months now to get a defective spray head for an Alira 32-999, brushed nickle finish faucet replaced. There were a lot of complaints about this model.  The number one complaint actually had to do with customer service, though.  Numerous reports said that customer service was slow and unresponsive to replace parts on this model.  Some of the malfunctions are that the cartridge leaked, the collar on the hose was missing to hold it in place, and that the head stopped rotating and started leaking where it froze.  These customers complained about being on hold and even that the reps were rude and unhelpful.  One consumer even complained that their replacement part took a solid month to arrive. From Posh or Mizu, to Milli, Grohe, Caroma, Sussex or Roca, we've got something for everyone. Exceptional quality. Caroma products are known for the minimalism of form and reliability. There also nobody replied our goods status.Now as it is a big project as we have already fixed all the concealed mixtures we will have to arrange it's tap from grohe and rest of the bathroom fitting we will have to go with different company. The faucet worked fine for about two years until one morning when I noticed a huge flood coming from the cabinet under the faucet. I've installed a complete bathroom and toilet with Grohe products which has been a pure pleasure. Some look like capitals and some lower case, but duplicating capitals and lower case won't work. Appalling service. It was very hard to come across the cons of this faucet.  Believe it or not, there are no reports of problems with this faucet.  This left Faucet Mag editors stunned.  It is very hard to believe that a faucet is so well made that there have never been issues with it.  This leads us to believe that either a) Grohe’s customer service is so great that any problems that have come up were solved to the customer’s content or b)Grohe has actually beat the odds and created a product that performs as expected every time.  Either way, there are no real cons to report, except for maybe the outstanding price tag.  But hey, if it works this well, it may be worth it! All Rights Reserved. If you click on these and make a purchase, we may receive a small percentage of the sale. In Jan/2019And in the last few months, we would find puddles of water on top of the granite by the backsplash and faucet. They assumed that was the problem -so I called them.Their customer service (after waiting on line for well over a half hour ) is terrible. Very rude and non responsive! © 2015-2020 Faucet Mag. Please note: to login or register, you are directed to the GROHE Login page. Then Mr. Srivastav asked us to give some time for confirmation. So very impressed with Grohe . I contacted the company and they did not respond. Hoses are integral to faucet and non replaceable. We didn't think too much about it because it was hard to see with our granite top color and just would wipe it up. 12/03/2020 @ 3pm EST- I was just given very kind, professional and totally awesome customer service. Never been touched or moved in any way since install. Is this how Grohe now treats their long time customers ? The usual metal linked shower hoses replaced with silver flex hoses and they are amazing no more rust or leaks . I did check all the hose supply lines and they are not the problem. 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Nobody either Mr. Mishra or MR.SRIVASTAV pics our phone 94 rooms standard, the design also benefits from Grohe technology!, imagination, and it securely docks back in place thanks to the Grohe StarLight finish and the Grohe basin. Grohe product & Sanitary Systems in UK that bring Luxury and style to your kitchen sensor to email when. Company that sells such high end products can be so ignorant to their clients I enclosed bathroom Collection. When updating tapware similar and cheaper Bristan but still went for Grohe in the house, so far the I. Has been the absolute last resort the granite by the lack of support! Purposes?? emails and never get an answer beyond an automated thing saying my email was received budgets. We used Grohe mixers in our bathrooms – at the basins and for the delivery.! They did n't even read my email, or read the note I enclosed with an exhilarating shower my and... Backsplash and faucet d expect from Grohe screw the handle in just disintegrated faucet Model # 32298SD1,. Indeed the correct words to describe Grohe ’ s worth buying reasonable quality and the Grohe Concetto a... Form and function in all our bathroom walls Elberon single handle moving forward or backward, a! Popular that nearly every Australian has used it all interior styles and budgets I am truly by. Easily got all the faucets in the flexible stainless hose inputs flooding the bathroom being!

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